Singapore Airlines Dhaka Office Contact Number and Address

Finding reliable and verified contact information for international airlines can often be a frustrating experience. For travelers flying to or from Bangladesh, having the direct Singapore Airlines Dhaka office contact number is essential for managing flight reservations, handling baggage claims, or resolving sudden itinerary changes.

Whether you are an expatriate planning a trip back home, a corporate traveler arranging international business meetings, or a tourist connecting through Changi Airport, this comprehensive guide provides all the official details you need to reach the Singapore Airlines team in Dhaka.

Official City Office Location and Contact Details

The main operational hub for Singapore Airlines in Bangladesh is situated in the primary commercial district of the capital. This city office handles general ticketing, passenger inquiries, and corporate bookings.

If you are calling from outside Bangladesh, remember to use the international dialing code (+880) before the local numbers.

Department	Contact Information
Passenger Hotline	+880 1311 001902
General Office Phone	+880 2 985 1881
Official Email Address	[email protected]
Physical Address	Casablanca (5th Floor), 114 Gulshan Avenue, Gulshan-2, Dhaka 1212, Bangladesh
Global Website	www.singaporeair.com

City Office Operating Hours

Timing is critical when you need urgent assistance with a flight ticket. The Dhaka city office follows standard Bangladeshi corporate working days, which differ slightly from Western business weeks.

• Sunday to Thursday — 9:30 AM to 6:00 PM

• Saturday — 9:30 AM to 1:30 PM

• Friday and Public Holidays — Closed

If you face an emergency regarding your flight schedule outside of these local working hours, the airline recommends utilizing their global 24/7 customer service portal or accessing the official website to manage your booking digitally.

Hazrat Shahjalal International Airport Counter

Not all issues can be resolved at the city office. For immediate pre-flight concerns, baggage inquiries, or last-minute boarding assistance, Singapore Airlines maintains a dedicated operational counter directly inside the airport terminal.

Airport Information	Details
Airport Location	Hazrat Shahjalal International Airport (HSIA), Terminal 1
Office Room	Departures Level, Room Number 50
Airport Telephone	+880 2890 1825
Mobile Contact	+880 1730 359446
Baggage Email	[email protected]
Counter Hours	Daily from 1:00 PM to 1:30 AM (Subject to flight schedules)

The airport team primarily handles same-day check-in procedures, seat modifications, excess baggage payments, and immediate rebooking if a flight is missed. If your luggage is delayed or damaged upon arrival in Dhaka, this is the exact office you need to contact.

Core Services Offered at the Dhaka Office

Visiting or calling the official branch ensures you are dealing directly with airline representatives rather than third-party vendors. The dedicated staff at the Gulshan-2 office are equipped to assist passengers with a wide variety of services.

Flight Reservations and Ticketing

Passengers can purchase new tickets, upgrade existing cabin classes (from Economy to Premium Economy or Business Class), and request special dietary meals for their upcoming flights.

Cancellations and Refunds

If travel plans change, the office processes official ticket cancellations. The staff will calculate any applicable penalty fees based on your specific fare conditions and initiate the refund process directly to your original payment method.

KrisFlyer Frequent Flyer Program

Members of the KrisFlyer program can contact the Dhaka office to claim missing miles, redeem accumulated miles for free award tickets, or update their membership profile details.

Special Assistance Requests

Travelers requiring wheelchair assistance, unaccompanied minor services, or medical clearances to fly can arrange these necessary accommodations by speaking directly with the local ticketing staff.

Alternative Booking Channels in Bangladesh

While contacting the official airline office is the most direct route, the travel industry in Bangladesh is heavily supported by authorized travel agencies. If the primary Singapore Airlines Dhaka office contact number is busy during peak travel seasons, several reputed corporate travel agents and online travel agencies (OTAs) operate within the city to facilitate bookings.

Agencies such as goFLY, Air Ticket Point, and ZooHoliday are recognized vendors in the region. They often provide localized customer support through WhatsApp and accept domestic mobile financial services like bKash or Nagad, which can be convenient for local buyers. However, for complex itinerary changes or specific technical issues with a ticket, the official Gulshan-2 office remains the ultimate authority.

Fleet and Route Information from Dhaka

Singapore Airlines currently operates regular nonstop flights from Dhaka (DAC) to Singapore Changi Airport (SIN). The standard flight duration is approximately 4 hours and 30 minutes.

The airline predominantly utilizes the Airbus A350-900 aircraft for this specific route. This wide-body aircraft offers superior cabin pressure, reduced engine noise, and enhanced in-flight entertainment systems, ensuring a premium travel experience even on relatively short regional segments. Upon arriving in Singapore, passengers have immediate access to the airline's vast global network, connecting seamlessly to destinations across Australia, North America, Europe, and North Asia.

Frequently Asked Questions

Where is the Singapore Airlines office located in Dhaka?

The main city ticketing office is located on the 5th floor of the Casablanca building at 114 Gulshan Avenue, Gulshan-2, Dhaka 1212.

Does Singapore Airlines have a WhatsApp number in Bangladesh?

Currently, the official Singapore Airlines city office does not publicly list a dedicated WhatsApp number for passenger queries. You must call their primary hotline at +880 1311 001902 or +880 2 985 1881.

How do I check my flight status?

The most accurate way to check real-time flight status is by visiting the official website (www.singaporeair.com) and entering your flight number or booking reference under the "Manage Booking" or "Flight Status" tabs.

What should I do if my baggage is lost upon arriving in Dhaka?

Do not leave the airport terminal. Immediately locate the Singapore Airlines Baggage Office at Terminal 1, Room 50, and file a Property Irregularity Report (PIR) before exiting customs. You can follow up on your claim by calling +880 1730 359446.

Can I buy a ticket directly at the airport?

While the airport counter primarily handles operational tasks for departing flights, last-minute ticketing is sometimes possible depending on seat availability. It is strongly advised to secure your ticket through the city office or website well in advance.